Exchange/Return Policy

Exchange & Return Policy

Website: www.bhfashionpk.com
Brand Name: BH Fashion PK

At BH Fashion PK, customer satisfaction is our top priority. If you’re not fully happy with your purchase, we offer hassle-free exchanges and returns under the following conditions.

1. Eligibility for Exchange/Return

  • Requests must be made within 7 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Proof of purchase (order number, receipt, or confirmation message) is required.

  • Sale/discounted items are not eligible for exchange or return.

2. Exchange Policy

  • If you ordered the wrong size or color, we will gladly exchange it.

  • If the requested item is unavailable, you may choose another product of equal value or pay the difference for a higher-priced item.

3. Return & Refund Policy

  • Refunds are issued only in cases of defective, damaged, or incorrect items delivered.

  • Refunds will be processed after inspection of the returned product.

  • Refunds are made via the original payment method or store credit (processing may take 5–10 business days).

4. Shipping Costs

  • Customers are responsible for return shipping charges unless the item received was defective or incorrect.

  • Original shipping fees are non-refundable.

5. How to Request a Return/Exchange

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number, product details, and reason for return/exchange.

  3. Once approved, ship the product back to us at the provided address.

  4. After inspection, we’ll process your exchange or refund.

6. Non-Returnable Items

  • Sale or promotional items.

  • Customized or made-to-order products.

7. Contact Us

For return/exchange requests, please contact:
📧 Email: bhfashions526@gmail.com
📞 WhatsApp/Phone: +92-322-2017490